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Effective Date: 8/25/2025

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1. Introduction

Welcome to Surfn AI (“Surfn,” “Surfn.ai”, “Surfn Solutions LLC,” or “we”). Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

We know trust is the foundation of using AI tools. That’s why we’re clear on two things:

1. We only collect the information we need to provide and improve Surfn.
2. We will never sell your data.

This Policy applies to all users of Surfn, including free and paid accounts, and covers our website, platform, and any communications or integrations offered through Surfn. By using Surfn, you agree to the practices described here.

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Simply put: This policy explains what we collect, why we collect it, and how we protect it. We only use your data to run and improve Surfn, and we’ll never sell it.

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2. Information We Collect

When you use Surfn, we collect certain information to provide, secure, and improve our services. This includes:

• Account Information – When you sign up, we collect basic details such as your name, email address, organization name, and billing information (for paid plans).
• Usage Data – We track how you use Surfn, including agent activity, chat transcripts, and performance analytics. We also use tools like Google Analytics to understand how people use our website and platform.
• Content You Provide – To train and customize your AI agents, you may upload links, files, documents, media, or other content. This information stays yours — we just process it to power your agents.
• Technical Data – We automatically collect information such as IP address, browser type, device type, operating system, and cookie data to ensure security and improve functionality.
• Third-Party Integrations – If you choose to connect third-party services (e.g., Calendly, Google Sheets, YouTube), we may collect and process the information those services share with us to enable the integration.

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Simply put: We collect the basics (account info, usage, and technical data), plus the content you upload and optional data from integrations — all to make Surfn work for you.

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3a. How We Use Information

We use the information we collect for purposes that make Surfn safe, effective, and continually improving. Specifically: